We offer a bespoke service to help maintain independant living within your home. We cover Stone in Staffordshire and surrounding areas.

Code of Conduct

This code of conduct outlines our principles of behaviour at Local Helping

Hands. Should circumstances arise, which are not detailed below, please

contact Local Helping Hands for advice.

Personal Conduct

We expect all employees to be respectful at all times and to avoid any

distressing behaviour. This includes inappropriate language and tone of voice,

inappropriate physical contact and aggressive behaviour.

Any disrespectful behaviour should immediately be apologised for and

reported, and will be addressed by senior staff. Clients will be made aware of

the outcome.

Hygiene and Appearance

Employees will always attend work in the correct uniform, with a smart,

professional and clean appearance.

Corruption and Abuse of Position

Local Helping Hands is passionate about ensuring that corruption or abuse is

not tolerated to any degree. Our clients should always feel we are respectful,

compassionate and they can rely on our integrity and confidentiality. Every

member of staff will continually act with this in mind. Any abuse of position will

be dealt with by the directors of Local Helping Hands in a timely manner.

Duty of Care

Our role does not stop at practical help in the home. We believe that we have a duty of care to safeguard adults. We will therefore flag up any concerns or changes to the client’s health and wellbeing to the designated next of kin.

Criminal Record Disclosure

We require all staff to hold a current Enhanced Disclosure from the Disclosure and Barring Service (DBS). This will be reviewed regularly. Any criminal charges brought whilst in employment must be disclosed to your manager.